Nothing!

All costs are included in our prices. For international shipments, we also cover VAT and customs clearance.

Find out more: Shipping

We ship all items in stock as soon as we receive your order. You will therefore receive the goods within Europe within 1 to 3 working days.

As soon as we ship your order, you will receive an e-mail with your tracking number and a link that you can use to track your package.

Don't worry if you have changed your mind or don't like the products you ordered. Here are some tips for returns and exchanges: 

1) Products can easily be returned within 30 days of delivery. 

2) Please contact our customer service if you wish to make a return for any reason. Or simply fill out our return form form.

3) Please note that hygiene articles in their original packaging are excluded from the right of return (i.e. socks & underwear). A return is not possible in this case. Thank you for your understanding.

Please send the goods back to the following address and then fill in the corresponding form. return form form:

Jacob Rohner AG
Blacksocks
J.Schmidheinystrasse 23
Balgach 9436 - Switzerland

With the subscription, you will automatically receive fresh socks or underwear sent to your home at regular intervals.

This is how it works:

Step 1: Select a product that you would like to receive by subscription.

Step 2: Under the "Subscription" option, select the delivery interval at which you would like to receive your products. You can choose freely: every 3, 4, 6 or 12 months.

Step 3: Select the number of socks you would like to receive with each delivery (e.g. 3 pairs of socks) and click on "Add to shopping cart".

Step 4: In the shopping cart you will see the amount that will be automatically deducted from your credit card or Paypal account at your desired delivery interval. Check the details and complete the purchase.

In your customer account, you can make changes to products and quantities according to your requirements and even adjust the next delivery dates. Of course, you can also pause or cancel your subscription at any time.

You can find even more information about the subscription here!

You can change, pause or cancel your subscription at any time via your customer portal, or you can contact us directly.

To the customer portal

This varies from region to region:

Switzerland and LiechtensteinInvoice, credit cards (Visa, Mastercard, Amex), PayPal, Twint, Shop Pay, Apple Pay, Google Pay, voucher

EUCredit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, Google Pay, voucher

Other regionsCredit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, Google Pay, voucher

Subscriptions: Please note that, for legal reasons, subscriptions can only be taken out using the following payment methods: Credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay